Deliveries
1. How long do you take to process orders?
A. We take no more than 3 business days to process orders and prepare them to be delivered, subject to stock availability.
2. How long would it take for my order to arrive?
A. It usually takes 4-5 business days for an item to reach a customer.
3. How long does it take for an item to come back in stock?
A. It usually takes a week or two for an item to be restocked.
4. Where do you deliver to?
A. We currently deliver to locations within Peninsular Malaysia; for orders within the Klang Valley, we will usually use our company transportation to fulfill orders. For orders outside the Klang Valley, we will use courier services.
5. Do you offer self-pickup?
A. Yes, we do.
6. Do I need to register to make a purchase?
A. No, you are not required to create an account with us if you do not wish to. You can proceed to make a purchase without registering on our web site, however registering on our web site allows you to use the "My Account" section, which includes tracking orders and keeping a history of your purchases. Plus, registering with us is very easy and it takes less than 5 minutes of your time.
7. I forgot my password. How do I retrieve it?
A. For registered customers, you just need to click on the "Forgot Password" button on the Login page. Then, enter your email address which you used to register with us, and our system will send you a link via that email account to have you reset your password.
8. How safe is it for me to use my credit card?
A. Payments made by customers are passed through secure servers which uses high-level SSL technology to encrypt the payment information.
9. Can I make an order over the phone/fax/email?
A. No, we do not provide such services. If you would like to make a purchase, please order online on our website. Our shopping cart is very easy and simple to use so you should have no problems at all. If you do have any inquiries on our ordering process, please do not hesitate to contact us.
10. How to track your order?
A. To track an order which has already been placed and paid for, simply click on the "Track Order" link and enter your username and password to log into your account. You can manage your order tracking under the "My Account" section once you are logged in.
